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How tribet7 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account securely and process transactions through DANA, OVO or GoPay.

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete any personal data we hold, our support team handles privacy requests directly. Submit your request through live chat, email or the in-app help form and we will respond with a confirmation and next steps. Response times depend on request complexity, but we acknowledge every submission.

Team online

Live Chat

Start a live chat session from your account dashboard to submit a data access or deletion request. Our team will confirm receipt and outline the verification steps needed.

Email Support

Send your privacy request to our support email with your registered account name and wallet type — DANA, OVO or GoPay — so we can locate your records promptly.

In-App Help Form

Open the Help section inside your account, choose Privacy Request from the dropdown and describe what you need. The form routes directly to the team handling data queries.

What We Collect and Why It Matters

tribet7 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information in three clear categories. First, account registration data: your name, email address, date of birth and the mobile number you use to receive OTP verification codes when logging in. Second, payment data: when you deposit or withdraw through DANA, OVO or GoPay, we

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record the transaction reference, wallet identifier and amount — we do not store full wallet credentials on our servers. Third, device and usage data: your browser type, IP address, session timestamps and the pages you visit within the platform. We use this to detect unusual login
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patterns and flag potential account access issues before they affect you. Players in Batam and elsewhere in Indonesia who contact support about account changes may be asked to verify wallet ownership, which is a standard step in our account security process. Retention periods vary by data
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type: transaction records are kept for as long as required under applicable law, while device logs are purged on a rolling basis. You can request a summary of all data we hold on your account by contacting our support team through the channels listed below. All
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use of your data is subject to local law and available only in eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply several layers of protection to the data we hold. Account credentials are encrypted in transit and at rest. Payment references from DANA, OVO and GoPay transactions are stored separately from profile data, reducing the risk of a single point of exposure. We do not sell your personal information to third parties for marketing purposes. Where third-party services are used — such as analytics or fraud-detection tools — they operate under data-processing agreements that limit how your information is used.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security

Every login triggers an OTP check to the mobile number on your account. If you notice a login you did not make, contact support immediately so we can lock the session and review access logs.

Data Retention

Transaction records linked to DANA, OVO or GoPay payments are held for the period required under applicable local law. Device session logs are deleted on a rolling schedule after they are no longer needed for security review.

Requesting Changes

To correct your name, email or linked wallet details, go to Account Settings or contact support with your verification details ready. We process corrections after confirming your identity through the OTP flow.

Common Questions About Your Privacy on tribet7

These are the questions we hear most often when it comes to how personal data is handled. If your question is not covered here, reach us through live chat or the in-app help form and we will get you a direct answer.

We collect your name, email, date of birth and mobile number at registration. Once you add a payment method, we record transaction references from DANA, OVO or GoPay — but not your full wallet credentials.

Yes. Contact support via live chat or email with your registered account name. After we verify your identity through the standard OTP check, we will prepare a summary of the data on file.

Submit a deletion request through the in-app Help form or by email. We will confirm which data can be removed immediately and which must be kept for the period required under applicable local law.

We do not sell your data. Where we use third-party tools for fraud detection or analytics, those providers operate under agreements that restrict how they can use your information — it cannot be used for their own marketing.

Payment references are stored separately from your profile data and encrypted at rest. We keep these records for as long as applicable law requires, then they are removed from active systems.

Contact support through live chat immediately. We can lock the active session, review the access log for your account and walk you through resetting your credentials and re-verifying your linked wallet.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How tribet7 Handles Your Personal Information

Reach Us About Your Privacy Rights

Live Chat

Email Support

In-App Help Form

How We Protect and Manage Your Account Data

Common Questions About Your Privacy on tribet7

01 What personal data does tribet7 collect when I open an account?

02 Can I request a copy of all the data tribet7 holds on me?

03 How do I ask tribet7 to delete my personal data?

04 Does tribet7 share my information with third parties?

05 How are my DANA, OVO and GoPay transaction records stored?

06 What should I do if I think someone else accessed my account?

Privacy Policy

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